FAQs - Frequently Asked Questions · Thermometer Shop

We have a comprehensive range of gas detection equipment for hire.  Instruments can be hired for a minimum of 1 week.

We have a small list of instruments available for hire on our Hire page, however, if there is an instrument not listed that you would like to enquire about then please contact us for more information.

We can provide user and calibration training on products from Drager, MSA, Casella and also RAE Systems.  Please contact us for more information on the product you require training for.  Keep checking our site for new videos on our products and services.

We can also provide training courses for confined spaces, manual handling, first aid, H2S awareness, gas detection awareness and also NORM (Naturally Occurring Radioactive Material) Awareness.

View more information here.

All gas detection instruments will be calibrated every 6 months with the exception of the VOC monitors, whereas noise and dust monitoring should be calibrated every 12 months.

Yes.  We aim to provide you with all the information you need to make a fully informed decision whenever you make a purchase. However should you wish to cancel an order or return unwanted goods there are two options.

If you wish to cancel an order before it’s been dispatched then simply log on to your customer account, note the order reference number and email the full cancellation details to [email protected] or contact our help desk on 0844 550 0001. Assuming the order has not been dispatched we will cancel.

Alternatively if you wish to cancel and order after its been dispatched then you have the right to cancel the purchase of goods without having to give a reason at any time within the “cooling off period” of seven working days, beginning the day after you take delivery of your order.   If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.

If upon receipt of goods you find them to be faulty, damaged or if you have been incorrectly supplied an item, you should notify us within 24 hours by contacting 0141 771 7749 or [email protected] and quoting your order number and contact details.

Our full and detailed Returns Policy can be viewed by clicking here.

There should be a user manual included with the item you have purchased, however if this is not the case with your item then please contact us.

Do not attempt to use an instrument without reading instructions of use.

The tables below indicate the manufacturer’s warranty periods for various gas detection instruments.

We offer a range of delivery options to suit your needs including FREE UK delivery on all orders over the value of £75 ex VAT.

Shipping costs are dependant on delivery address and will be calculated at the time of checkout.  Delivery costs are based on a maximum weight of 20kg and maximum dimensions of 40 x 40 x 40 cm.  For orders exceeding these weights and dimensions, please contact us on [email protected] for a delivery quote.

For more information on delivery please click here.

Items which are in stock will be dispatched within a few days of order and delivery times (for UK only) will normally be around 3-5 days. However, express UK delivery is available if the item is in stock, meaning it can be delivered next working day if ordered before 4.30pm (Monday-Thursday). This time may vary depending on accessibility to product.

The cut-off time for orders on a Friday is 12pm, any orders after this will be treated as being received on the following Monday.

We do not despatch orders on Saturday, Sunday or on bank holidays.

Some of the images on our website may be for illustration purposes only and may feature parts or additional kit in the image that are not included with the actual product. The majority of images are received from our manufacturer and where possible we try to create our own images to reflect the actual product.

If you’re unsure of what is actually included, please check the product description or contact a member of our team for confirmation.

Some of the items we have on our website are drop shipped from our suppliers.  We aim to give you the best delivery date possible and will keep you updated at all stages of your purchase.

In the event that the supplier may not have the stock, we would inform you of this immediately and provide you with an estimated delivery date.

If this is unsuitable we may offer you an alternative product or we can cancel your order and issue you with a full refund.

Once you have found the items you are looking for you can select ‘Buy Now’ which will add the item to your basket. You can then click on the checkout at the top of the page to complete our 100% secure checkout process.

You can also edit your basket from this point.