FREQUENTLY ASKED QUESTIONS
Yes. We are PCI compliant which means you can trust us with your information and details. Other important security features on our site include 3D secure and Sage Pay. These will allow you to make secure online credit card and debit card payments. Our parent company Frontline Safety, have also been certified by Trusted Shops which is offers integrated buyer protection.
We offer a range of delivery options to suit your needs including FREE UK delivery on all orders over the value of £75.
Shipping costs are dependant on delivery address and will be calculated at the time of checkout. Delivery costs are based on a maximum weight of 20kg and maximum dimensions of 40 x 40 x 40 cm. For orders exceeding these weights and dimensions, please contact us on firstname.lastname@example.org for a delivery quote.
For more information on delivery please click here.
We’re sorry you have to make a complaint. Please forward your complaint in writing to email@example.com and a member of our team will be in touch to address this.
Yes. We aim to provide you with all the information you need to make a fully informed decision whenever you make a purchase. However should you wish to cancel an order or return unwanted goods there are two options.
If you wish to cancel an order before it’s been dispatched then simply log on to your customer account, note the order reference number and email the full cancellation details to firstname.lastname@example.org or contact our help desk on 0844 550 0001. Assuming the order has not been dispatched we will cancel.
Alternatively if you wish to cancel and order after its been dispatched then you have the right to cancel the purchase of goods without having to give a reason at any time within the “cooling off period” of seven working days, beginning the day after you take delivery of your order. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.
If upon receipt of goods you find them to be faulty, damaged or if you have been incorrectly supplied an item, you should notify us within 24 hours by contacting 0844 500 0001 or email@example.com and quoting your order number and contact details.
Our full and detailed Returns Policy can be viewed by clicking here.
This isn’t displayed on our website at the moment, however it can be provided on request.
Your order can be tracked once goods have been dispatched. Please contact us on firstname.lastname@example.org or 0141 771 7749 to obtain tracking information.
There should be a user manual included with the item you have purchased, however if this is not the case with your item then please contact us.
Do not attempt to use an instrument without reading instructions of use.
Items which are in stock will be dispatched within a few days of order and delivery times (for UK only) will normally be around 3-5 days. However, express UK delivery is available if the item is in stock, meaning it can be delivered next working day if ordered before 4.30pm (Monday-Thursday). This time may vary depending on accessibility to product.
The cut-off time for orders on a Friday is 12pm, any orders after this will be treated as being received on the following Monday.
We do not despatch orders on Saturday, Sunday or on bank holidays.
Yes this is possible. However, we may contact you for further information about the address in order to ensure the address is valid and in some cases as for proof of ID.
Saturday delivery is available at an additional cost; please contact us before ordering if you wish to go ahead with a Saturday delivery.
Our product offering isn’t just available on our website. If there’s an item you cannot find on our website please contact us and we will do our best to source this item for you from our suppliers.
If there is no one to receive a parcel from the courier they will attempt to redeliver but may contact you beforehand. We require all parcels to be signed for.
Some of the images on our website may be for illustration purposes only and may feature parts or additional kit in the image that are not included with the actual product. The majority of images are received from our manufacturer and where possible we try to create our own images to reflect the actual product.
If you’re unsure of what is actually included, please check the product description or contact a member of our team for confirmation.
The product code can be found to the right of the product image, underneath the product name and above the prices.
Standards should be included in the product descriptions, however if you find a product without this information feel free to contact us.
Some of the items we have on our website are drop shipped from our suppliers. We aim to give you the best delivery date possible and will keep you updated at all stages of your purchase.
In the event that the supplier may not have the stock, we would inform you of this immediately and provide you with an estimated delivery date.
If this is unsuitable we may offer you an alternative product or we can cancel your order and issue you with a full refund.
Products can be searched for via the search bar at the top of the page by entering either a SKU/product code or by entering a keyword.
Alternatively, the navigation bar features all of our main product categories with sub categories and filters to help you find the item you are looking for.
Yes. Our products come as new and packaged in their original packaging.
Once you have found the items you are looking for you can select ‘Buy Now’ which will add the item to your basket. You can then click on the checkout at the top of the page to complete our 100% secure checkout process.
You can also edit your basket from this point.
To find out availability please contact us on the live chat, telephone, or via email for this information.
Contact details can be found by clicking here.
We can be contacted on 0844 550 0001 or by emailing email@example.com. Our opening hours are 8.30am-5pm, Monday-Friday.
Our postal addresses and fax numbers can be found on the Contact Us page.
There four options for making an order.
1. Orders can be placed through our website. If the item you wish to purchase is not available for sale through the website then you can contact us on the contact details below.
2. Order via phone by calling 0844 550 001 or 0141 771 7749 (+44 141 771 7749 for international).
3. Order via fax on 0141 771 7747 (+44 141 771 7747 for international).
4. Email us your order by contacting firstname.lastname@example.org